KeyCorp CEO Beth Mooney talks about KeyBank's growth in Maine





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Very disappointed, Brenda Mourer Anonymous Key bank is the worst. How sdoes this bank stay in business.


Can anyone at Key credit my account TODAY, and, assess interest for each day that you have held my money. I've had problems with them since I opened an acct with them, esp the Denver, CO downtown Key Bank on the 16th St. I went to the branch in Beachwood to do this.


467 - The tellers remain friendly but the stress they are under can be seen in their faces. KeyCorp maintains business offices in 39 states.


A lot of that, she says, came from expanding commercial customers. Though it has grown through mergers and has had different names along the way, Cleveland-based KeyBank's roots in Maine date back to 1826. Today, it is the 15th largest U. It has 13,000-plus employees, including 500 in Maine. Despite its huge size, KeyBank plays to the hometown crowd by using a community bank model to give its presence in the state a local feel. Mooney and KeyBank's Maine Market President Sterling Kozlowski recently sat down with Mainebiz to talk about KeyBank's plans in Maine and overall economic trends. Following is an edited transcript. Mooney: I joined Key about 10 years ago and it was my brainchild. We are designed to be a local bank, so we are well positioned for markets like Maine because we do have the continuum of products for consumers and businesses of all sizes. Nobody's ready to go to the 'Amazon of banking' model. They still want to go to a branch and they want the confidence they're making the right decision. So we are investing heavily in digital, but also remodeling our branches and having the right complement of bankers to help clients. MB: Are you adding any products? BEM: We're looking at adding more mortgage capabilities both online and in our branches. We offer mortgages, but we're now providing them for another service provider. We're about to go back into mortgages, and we've added credit cards. We've beefed up our merchant abilities for small businesses. MB: What is your biggest market sector in Maine? Sterling Kozlowski: We're second in market share in consumer business in Maine. There's always a fallout in deposits post-merger, but I don't think the rankings will change. Our share numbers in the small business market are very soft, but we are helping small businesses get started and grow. In the commercial space we've seen tremendous growth in market share. At larger companies in Maine, we have over a 60% market share where we are a part of their banking relationship. We've helped more than a dozen large companies come to Key over the last couple of years. I wouldn't mention particular names, but these are the largest companies in Maine. That dozen represents a very large share of the market and a large growth area for us. So an independent contractor or itinerant worker without a regular job or bank account typically gets charged 3% to cash a check, but we're able to cash it for 1% or less and help them with a financial education. MB: What difference has the recession made to your business? BEM: With the recession and the tech explosion more investments are in the mobile, online and digital space than building branches. There's been a long tail to this financial recession. Banks have focused on regaining growth, adding bankers, capabilities and products. In past recoveries, when the gross domestic product would go from 3% to 4% you'd see more expansionary behavior from companies. We are seeing a recovery, but companies will invest when they can see their way clear on the economics of expanding. And they will do so with a different degree of caution. This is the new normal.

 


January 12, 2015 — via. We do not warrant or guarantee that the site will be up-to-date accurate, complete or continuous at all times. What kind of a printout is that. Checks were lost but after several weeks they key bank ceo finally returned to my Key Bank branch. At least that I could see. The Cooperative Bank of Cape Cod's 15-person board of directors said Oliver was selected following an extensive search. Thank you so much for making my world a hot mess. Of course I received excuses and lip services inside the bank. Anonymous Key Bank had an issue with their online credit card bill pay Friday September 16, 2016. Charleen Bell I bank at Key Bank in Clifton Park, NY.